DINA PAOLA DESIGNS

Frequently Asked Questions

Why Choose Dina Paola Designs?

We LOVE what we do and we were born to do this! We are Artists & Professionals dedicated full-time to serving our customers and making sure they walk away with something they adore!

We believe that great design should be affordable & accessible to everyone no matter their budget, and pride ourselves on being honest & ethical in our desire to always deliver original, beautiful & high quality product!

What is your Average Turnaround & Shipping Time?

Our Turnaround Time varies from item to item, and depends heavily on what is needed in terms of a Customer's artwork & production requirements as well as how quickly we receive a Customer's order information, drafting corrections & proof approvals.

We typically create a first round Digital Mock Up & Proof for Customers within 2 to 3 days that is sent to their Etsy Email.

Once a customer has approved their Final Order Proof, their order will go into production and will be shipped out within 48 hours of being completed.

Any delays due to weather, season, etc., will be posted in our Shop Announcements.

Orders with any outstanding Custom Order Listings or Invoices will not be shipped until such items have been appropriately settled.

What if I need my order quickly and require it to arrive within a certain Time Frame or by a particular Date?

No problem! Just send us a note prior to placing an Order and we will see what we can do to help and try to accommodate your Rush Order Request.

Please allow us 24 to 48 hours to get in touch!

Customers are kindly asked to please be mindful that given the handmade and highly customized nature of our Artwork & Products, we keep strict Studio Office Hours & Production Calendar.

Studio Responses to Customer Inquiries & Orders can and may be impacted due to our Studio Hours of Operation, the Time of Year/Season, and the continued Supply Chain & Labor Issues related to the COVID-19 Pandemic.

We thank our Customers for their patience & understanding.

Do you charge Rush Fees for a Rush Production Request?

No! We understand that things come up and strive to work with our Customers to assist them through their project & design needs.

OH NO! What if something went wrong with my order?

It's ok - DON'T PANIC! :.)

While many of the items in our shop are Final Sale due to their Digital or Handmade nature, we are still ALWAYS willing to listen and see what we can do to help!

We kindly ask and strongly encourage customers to please reach out to us first and give us the opportunity to try to help fix what's gone wrong.

Orders with errors made by Dina Paola Designs will be fixed & replaced immediately and free of charge.

Issues & Costs associated with Orders not caused by Dina Paola Designs, will be evaluated & determined on a case by case basis.

Do you offer Custom Artwork Services?

Yes! We ABSOLUTELY offer Custom Artwork Services.

Many of the items in our shop already include options for Customization & Personalization free of charge. Information concerning what can be changed & altered can be in found in the Item's Studio Spec and Information Listing Photo, the Add Your Personalization Area, and within the Item Details of the Listing.

In addition, some of our items offer Services for completely Custom Artwork Services, and we strongly encourage interested Customers to take a look and see if they might fit their needs!

For Customers who don't see what they need for Custom Artwork Services, just send us a brief note via our Etsy Shop Email and we'll see what we can do to help!